Frequently
Asked Questions
What are the minimum system requirements
for optimal performance with Disney's Blast?
For
PC Users:
- Operating
System: Microsoft® Windows® 98SE or higher
- Processor:
Pentium® II 300 MHz (500 MHz recommended)
- Browser:
- Internet Explorer® 6.0
- Firefox® 1.0
- Mozilla® 1.2
- Netscape® 7
- AOL® 5.0 or higher
- Plug-ins:
Flash® 7, Shockwave® 10
- Monitor:
800 x 600 pixels or larger
- RAM:
64 MB or higher
For
MAC Users:
- Operating
System: OS X® version 10.0.1 or higher
- Processor:
G4 or higher
- Browser:
- Netscape® 7
- Mozilla® 1.0+
- Firefox® 1.7
- Safari® 1.2
- Plug-ins:
Flash® 7, Shockwave® 10
- Monitor:
800 x 600 pixels or larger
- RAM:
64 MB or better
NOTE: AOL® browser for Mac is not supported. If you use AOL® on a Mac to connect to the Internet, please launch Disney's Blast from Netscape®, Mozilla®, Firefox® or Safari®.
IMPORTANT: The games requiring download and installation within the Broadband version of Disney's Blast, only work on systems with Windows® and Internet Explorer®.
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When I try to log in to Disney’s Blast, why do I see a page that says "Thanks for visiting! Come back soon!" with buttons to go "Back to Disney’s Blast" or "Go to Disney.com"?
If you have any pop-up blocking software installed on your computer, that is the most likely cause of your experience. Disney’s Blast uses a pop-up to launch in our "full screen" mode. You will need to allow pop-ups from this site to launch Disney’s Blast. Please refer to your pop-up blocker software for instructions on how to allow pop-ups.
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How
do I choose a Member Name and Password?
Member Names and Passwords can consist of any combination of letters
and numbers, but don't make them so unusual that you can't remember
them. It doesn't matter if you use uppercase or lowercase letters.
Passwords must have at least four characters.
And remember, Member Names should be as unique as possible. If
your preferred name is already taken, you will be prompted to
select a suggested alternate Member Name and Password that are
available. You may either select the suggested Member Name and
Password or you may try again with a new combination of letters
and numbers. If necessary, you might try adding numbers to your
name to create a unique Member Name.
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I forgot my Password. What do I do?
Click
here, and we will retrieve your Password for you via e-mail.
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I forgot my Member Name. What do I do?
Click
here, and we will retrieve your Member Name for you via e-mail.
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How and when will charges appear?
Subscription charges will appear on your credit card after your
free trial period under the name "www.disneyblast.com." You will
be charged in full for the year, then on your anniversary date
thereafter.
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What forms of payment do you accept?
We accept debit or credit cards from American Express, The Disney
Card, VISA, or MasterCard. Disney's Blast does not accept checks
or ATM cards for payment.
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Is it safe to give out my credit card
information over the Internet?
Our secure server software encrypts all of your personal information
by converting it into tiny bits of unrecognizable and unreadable
code that are safely and securely transmitted to us over the Internet.
When your encrypted information reaches our secure server, we
translate it into its original form and store it safely in an
offline database where no one can gain access to it.
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Can I set up a family account, so other
family members can enjoy Disney's Blast features?
Yes. With the latest features on Disney's Blast, you can create
unique Member Names and Passwords for each member of your family
so everyone can share the experience. Parents can use this feature
to select different Parental Control Levels for each member to
monitor communication online in Disney's Blast.
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