Be Our Guest

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed.

About

  • Author:
  • Ted Kinni
  • Release Date:
  • June 01, 2003
  • ISBN:
  • 978-0-7868-5394-6
  • Pages:
  • 208
  • Age Range:
  • 13 to Adult
  • Format:
  • Disney Institute Leadership Series

Synopsis

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.