 |  |
FAQ ON WDIG’s UPDATED PRIVACY POLICY
|
|
 |
Why are you changing your privacy policy? |
 |
Our goal is to be as open and explicit as possible with our guests about how we handle their personal information and to provide a superior and secure experience for all visitors to our site. Our privacy policy was initially created several years ago, and we needed to update policies and clarify language based on what we have learned since that time.
|
 |
What are the most important changes you’ve made? |
 |
We’ve made several important changes:
- We may now share your information with our "offline" or non-Internet based businesses so that we may provide seamless service across our businesses. For example, if you make plans online for a vacation at the Walt Disney World® Resort, you will be able to update your vacation plans over the phone by speaking to a representative who has access to the relevant information. Your information may also be shared with our "offline" or non-Internet based businesses to identify relevant products and services and communicate offers. As always, you have the choice to receive information and special offers from our family of businesses.
- We may now communicate with you through postal mail as well as e-mail. For example, we might send you a postcard if your e-mail address is no longer valid or you might receive a special offer or free sample of a product by postal mail, assuming you had provided the relevant permission.
- We may now share your information with carefully selected third parties whose products and services we think would interest you. For example, if you indicate that you have an interest in cooking, we might share your information with a reputable third party so that they can send you a special offer for a new cookbook. Please note, we will not rent or sell your e-mail address. Again, you can easily control whether we share your information with third parties by updating your contact permissions.
- We may now obtain information you have provided to third parties to improve our communications with you. For example, we might update your address after a recent move based on information you supply to the United States Post Office. Another example would be tailoring our communications and site experience based on your interests (for example, golf) to make them more relevant for you.
- We may also amend our privacy policy in the future. This will allow us to respond to legal and regulatory changes that may impact this policy. You will receive notification of any material change.
|
 |
How can I accept the updated policy? |
 |
Guests who register after November 5, 2003, will automatically be covered under the updated policy.
For guests who registered before that date, there are several places where you may accept the terms of our updated privacy policy:
- You have direct access to the policy by clicking on the "Privacy Policy" link, which is typically on the bottom of each home page.
- You will receive an e-mail notification of these changes, which includes instructions on how to accept the updated policy.
- When logging in to a WDIG site, you may receive information on the policy change and how to accept the updated policy.
- Finally, in some cases when you conduct transactions or certain activities on our sites, you may be required to accept the policy as a condition of conducting your transaction.
|
 |
What happens if I don’t accept these changes? |
 |
While most areas and features of our Internet sites can be enjoyed without accepting these changes, there may be some content areas provided exclusively for registrants covered by this updated policy. Acceptance of the updated privacy policy may be required to conduct some activities and transactions with our family of sites. You will continue to receive e-mails from us in accordance with your existing contact permissions.
|
 |
How can I decline these changes? |
 |
Existing registrants can decline to accept the updated policy by clicking on the appropriate button when prompted at log-in. If existing registrants do not actively accept or decline the updated policy, their information will continue to be handled under the terms of the previous policy. Existing registrants can also decline to conduct transactions or certain activities where acceptance of the updated privacy policy is required.
New registrants accept the updated WDIG privacy policy as part of site registration and transactions but can choose not to register or transact with our sites.
|
 |
How do I modify my account information? |
 |
You can access the contact information you gave us during registration or modify your communication preferences by going to the Guest/Member Services centers (or preference centers) on our Web sites or by going to http://register.go.com/go/preferencecenter/lists. Log in with your member name and password.
|
 |
Why do you need my information/why do I need to register? |
 |
Most areas and features of our Internet sites can be enjoyed without registration or providing any personal information.
Registration is required to conduct many of our interactions with you, for instance to supply subscription services, such as ESPN Insider, or the newsletters such as FamilyFun Weekender, or to participate in certain activities such as free fantasy sports leagues. It is also required for certain activities, such as saving travel itineraries, and for many transactions on our sites. We also use your registration information to customize the content and ads that you see so that the information is most relevant to you, to fulfill requests, to contact you, to improve our sites and services, and to offer new services and products to you.
|
 |
Do you share my registration information? |
 |
We may share your information with companies who conduct business on our behalf (for example, a shipping service to deliver a prize you have won) and with the non-Internet businesses of The Walt Disney Company, as well as for various security and legal purposes. Also, with your permission, we may share your information with companies in which we believe you may have an interest. For instance if you register for a recipe newsletter on our site and have not declined to receive information from our third-party sponsors, we may share your information with a publisher of cookbooks. We attempt to carefully select these third parties and review their offers so that you will receive valuable and relevant offers and you may modify your account at any time to inform us that you do not wish to receive marketing communications from us or third parties.
Please note that we will also share your e-mail address with third-party sponsors when you provide a separate permission in a particular circumstance. For example, occasionally we offer one-time co-branded sweepstakes or special programs with our partners. For such events, you may be asked to complete a one-time registration form that pertains exclusively to that sweepstakes or program. In such programs, with your permission your information may be supplied both to us and to our partner, and the third-party partners may use your personal information in accordance with their own privacy practices. This information is explicitly outlined in the event registration form so you will be aware when this situation may occur.
|
 |
What choices do I have regarding how my information is used? |
 |
- You have the choice not to register. There is a great deal of content that can be enjoyed without registering or sharing personal information.
- If at any time you decide that you do not wish to receive marketing communications from us, our family of businesses, or third parties, you can modify your permissions. Please note, we will continue to contact you with important notifications such as notifications regarding our privacy policy.
- Our site does employ technology, such as cookies, to collect information on your activities on our site. This information helps us make our sites more useful to you. For instance, DisneyStore.com uses cookies to remember and process the items in your shopping cart, and all WDIG sites use cookies to make sure kids don't enter unmoderated chat rooms. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many WDIG features that make your Web experience more efficient -- like the features mentioned above -- and some of our services will not function properly. In some circumstances, the information collected through technology may be used in a way that is personally-identifiable.
|
 |
Are you changing the ways in which you collect, use or share personal information from children? |
 |
No, the substance of our Kids Privacy Policy is staying just the way it has always been. We will continue our policy of not sending marketing e-mails to kids and we will not share kids’ personal information provided to us. We’re just updating the format and adding some examples that are relevant to our new services.
|
 |
How do you secure my personal information? |
 |
Disney has always considered the protection of customer and Guest information to be a foundation of customer trust and a sound business practice. We safeguard your personal information with physical, electronic, and managerial security procedures. Disney uses industry-standard Secure Sockets Layer (SSL) encryption on all Web pages where credit card and other payment information is required. This protects the confidentiality of your credit card information while it is transmitted over the Internet.
We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often -- using a combination of letters and numbers. Be sure you use a secure browser and keep your operating system current with the latest security patches and updates.
|
 |
Will these changes increase the number of e-mails I receive from you? |
 |
Our goal is not to increase the number of communications but to increase the relevancy of communications and to decrease the number of communications you receive that are of no interest to you.
|
 |
How do I deactivate my account? |
 |
You may deactivate your account by going to the Guest/Member Services centers (or preference centers) on our Web sites. Alternatively, you may send us your request at ms_support@help.go.com if that option is not available.
|
 |
Who do I contact if I have additional questions? |
 |
If you need further assistance, please send an e-mail with your questions or comments to ms_support@help.go.com
Member Services
WDIG
500 S. Buena Vista St.
Mail Code 7716
Burbank, CA 91521-7716
|
|
|
|
