 |
Students,
Educators, Parents and Alumni
Sign up for the
CareerStart newsletter and keep up on the latest program news and updates
|
 |
|
Exploration Series
The Disney Exploration Series offers students the unique
opportunity to learn more about how the Walt Disney World® Resort
operates in key areas. There are several Disney Exploration Series topics to
choose from, and each two-hour series meets once a week, for eight weeks.
Each class is highly interactive and encourages each participant
to fully experience all aspects of the 47 square miles of the Walt Disney
World Resort as a learning laboratory. Consisting of a series of
conversations and presentations facilitated by Disney leaders across the
resort, participants get to learn about different experiences and how to apply
it in both their personal and professional lives.
In these courses there are no tests, quizzes or papers, because
their learning outcomes are already established. We encourage you to share this
information with your faculty and advisors to hear their advice or guidance
around potential credit opportunities. As with some of our programs, the
schedules and offerings are subject to change and availability may be
limited.
Exploring Marketing at the Walt Disney World
ResortGain a deeper understanding of how we maintain customer loyalty by
both staying true to our brand and marketing our new Guest experiences. In this
DES, you will:
- Identify ways we maintain Guest loyalty by providing new
experiences that strengthen our brand.
- Report on the decision making process by which we determine
whether to change, maintain or enhance.
- Differentiate the application of the marketing strategies as
applied to the Disney Vacation Club®, Disney Cruise Line®
and Corporate Alliances.
Exploring Communication Processes at the Walt Disney
World Resort:
Examine how we incorporate our Quality Standards of Safety,
Courtesy, Show and Efficiency in providing a vast communication network that
can respond rapidly to anything, from weather emergencies to disgruntled
Guests. In this DES, you will:
- Specify ways we respond to one another, to Guests, and in
media exposure.
- Classify the variety of communication vehicles across the
Walt Disney World Resort.
- Employ methods discussed in enhancing your interpersonal
communication skills.
Exploring People Management at the
Walt Disney World
Resort: Human Resources (HR) plays a huge role in developing the over
50,000 employees and Cast Members of the Walt Disney World Resort. In
this DES, you will:
- Differentiate the ways we create a fun and supportive
environment for our Cast.
- Define methods of motivating Cast Members who perform the
same role day after day.
- Understand the concept of productivity as it relates to
Guest, Cast and business.
- Examine coaching and feedback models used to help our Cast be
successful.
Exploring Guest Service at the Walt Disney World Resort:
Hospitality is the hallmark of the Walt Disney World Resort.
Through our theme parks and resorts, we strive to satisfy and delight our
Guests in the world's most hospitable vacation destination. In this DES, you
will:
- Investigate our multi-faceted approach to providing world
class hospitality.
- Discuss how we anticipate and respond to the changing tastes
of our Guests.
- Cite ways we cultivate a competitive advantage.
- Understand the applicability of customer service, loyalty and
profit.
Exploring Leadership at the Walt Disney World
Resort: Discover how our leaders balance the needs of Cast, Guest and
business to create the most magical place on earth. In this DES, you will:
- Assess how our leaders balance the needs of Cast, Guest and
business to create the most magical place on earth.
- Compare and contrast leadership philosophies of our top
leaders.
- Define the crucial components of Disney leadership.
- Recognize the leadership skills you already possess.
|
