The following roles may be available at the
Disneyland® Resort as part of the Disney College Program. The
summaries listed below provide an overview of each role. It is important to
note that each role may include, but is not limited to the responsibilities and
physical activities in the summaries listed below.
In all roles Cast Members are required to provide
exceptional service to help create magical experiences for our Guests and Cast
Members. Strong communication skills, the ability to multi-task, work in a
dynamic/often changing environment while promoting team work and displaying a
positive attitude are required to meet expectations.
All roles may include exposure to outside elements,
including heat, humidity, wind, cold and wet conditions.
Attractions
Attractions Cast Members are
responsible operating attractions in a to provide a safe and enjoyable
experience for the Disneyland Resort Guests and Cast. Multi-tasking is
required to be alert of one's surroundings, dispatch ride vehicles, safely load
and unload Guests, provide direction to evacuate rides, give memorized spiels
to large groups, solve problems quickly, answer questions and be responsive to
special requests. Cast Members also have high degree of Guest interaction when
working parade and Entertainment Guest Control. Physical demands include
standing and walking for long periods of time, constant hand use and repetitive
wrist movement.
Cashier - Quick Service Restaurant
Cashiers responsibilities include greeting and taking the Guest's order,
entering order into computer register, and verifying the Guest's order by
repeating total order back. Cast Member receives and processes payment, cleans
and maintains work area, replenishes food and other serving items as necessary
and receives and prepares orders according to established guidelines. Involves
repetitive wrist motion, bending, lifting and pushing/pulling.
Cast Costuming
Costuming Cast Member are
responsible for interacting with Cast Members by answering questions and
providing directions concerning the location and proper wear of over 200 types
of costumes, sorts and organizes costumes, sort soiled laundry and operate
computerized Costume issue system. This position requires working in warehouse
environment. Physical demands include walking, standing, climbing tall ladders
and working at heights. Additionally, lifting/pushing costume inventory that
may weigh 25lbs or more.
Custodial
Custodial Cast Members have
the opportunity to work in a variety of locations. Responsibilities require
working both indoors and outdoors. Daily responsibilities include picking up
debris, emptying trashcans, cleaning restrooms, sweeping and general area
cleaning. Strong communication skills are required for a high volume of Guest
and Cast Interactions. This position also includes constant walking, standing,
pulling/pushing, repetitive sweeping motion, and lifting.
Custodial Busser
Custodial Busser
involves working in one of the following positions: Busser and/or Steward (Cast
Members must be willing to work in both of these positions). Their responsible
for greeting and interacting with our Guests in a positive and friendly manner,
bussing tables, disposing of trash, maintaining the cleanliness of all
restaurant areas and self-service beverage stations, transporting trays and
dishes to the dishroom and washing dishes. The position also includes
constantly standing, frequently walking, and pushing/pulling and lifting.
Disney Desk
Disney Desk Cast Member
responsibilities include providing excellent Guest Service, having a detailed
level of knowledge about the Disneyland Resort and its ticket options,
following cash handling procedures, highly technical computer systems with a
significant amount of memorization required, making reservations for Guests as
needed and managing a daily ticket inventory. This position requires that you
are able to work independently and remotely at each Disney Desk location at our
Good Neighbor hotels, Airports, Shopping Centers and the Disneyland
Resort Welcome center. There will be constant standing and walking for 8 hours.
Entertainment Costuming
Entertainment
Costuming Cast Members are responsible for issuing costumes to Cast Members
performing in shows/parades. They are Costume pre-set and maintenance for
characters shows and/or parades assist performers in dressing, Assembles
character costumes and pre-set them. Role requires inspection of costume pieces
and making repairs as necessary for costume to be show ready. This position
also includes constantly walking, standing, pushing, pulling and lifting
costumes/costume pieces of that may weigh 25 lbs or more.
Food Cart Cashier
Food Cart Cashier
involves selling product outdoors on wagons while constantly interacting with
our Guests. Responsibilities include strong cash handling with or without cash
register, working independently, preparing and delivering food and merchandise
products. Role requires constantly walking or standing, pushing/pulling,
lifting inventory, and frequently bending/twisting/kneeling.
Food Prep
Cast Member duties will include
preparing, washing and cooking appetizers, salads, pasta, waffles, sandwiches,
vegetables and hamburgers. May also be assigned as attendant at carving
station. Responsible for ensuring food is cooked to proper standards and
cleaning kitchen equipment and practices proper sanitation procedures and
cleaning kitchen and practicing all HACCP procedure. Role requires constantly
standing, frequently walking, pushing/pulling, lifting, bending twisting and
kneeling. Work with cleaning supplies. Latex Gloves required when working with
food product.
Food Service Worker
Food Service Worker
involves working in one of the following positions: Dish-up/Presenter, Greeter,
Runner, Food Preparation and Drink/Beverage Pourer. Duties may include
answering Guest questions, taking and assembling Guest's orders, serving
salads, entrees and beverages, stocking and replenishing food. Role requires
frequent pushing/pulling & lifting, constantly walking/standing.
Front Desk
Front Desk Cast Member
responsibilities include checking in Guests, operating highly technical
computer systems, provide information for the Resort and surrounding areas,
answering Guest questions regarding the Disneyland Resort and cash
handling. Front Desk Cast Members are required to multitask, memorize multiple
types of rooms as well as other information and maintain high attention to
detail in a fast paced environment.
Guest Research
Guest Research Cast
Members are responsible for conducing high-volume field research across the
Disneyland Resort. Cast Members are responsible for initiating
one-one-one interviews with Guests, collecting data and accountable for daily
mobile computer equipment check before and after shift. Must follow strict
verbatim and methodology procedures when conducting interviews. Constantly
carrying a seven-pound mobile data collection computer around the waist, a hand
held penslate monitor and a stylus to input data. Must be able to multi-task as
conducting interviews and answering Guest questions. The position requires
walking or standing in outdoor locations for most of shift.
Lifeguard
Lifeguard responsibilities
include ensuring the well-being of our Guests, keeping pool areas clean,
answering Guest questions, enforcing policies, rules and regulations of
Recreation locations. Physical demands include ability to swim 200 yards,
perform work that may involve lifting Guests, in and out of the pool up to 100
lbs or more with assistance. Lifeguard training provided and must be
successfully completed.
Photo Imaging
Photo Imaging Cast Members
provide Guests with the opportunity to capture their experience at the
Disneyland Resort with high-quality photos taken with the latest in
digital photography technology. Cast Members are responsible for proactively
approaching Guests to offer photo opportunities and informing them of the
variety of services available. This position requires to work outdoors,
constant walking and standing and must carry photography equipment.
Reservation Sales Agent
Reservations
Sales Agent is responsible for receiving large number of continuous inbound
calls on a multi-line system, answering incoming calls, serve as a product
subject matter expert by providing world-class sales and service in support of
revenue-generating travel sales. High Guest Service expectations, computer
skills and high attention to detail are also required for this position.
Resort Transportation & Parking
As
part of the Resort Transportation & Parking team, Cast Members are
responsible for directing traffic, operating passenger-carrying trams, memorize
and recite a safety spiel, cash handling and assisting Guests with
loading/unloading of strollers, wheelchairs and other personal items. The
position requires constant Guest interaction, standing and walking for long
periods of time, arm movements to direct vehicle traffic and working outdoors
in a wide range of environment elements.
Retail Sales Clerk
Retail Sales Clerk
Cast Members have the opportunity to work indoors and/or outdoors at a number
of locations throughout the Disneyland Resort. Responsibilities include
operating a point-of-sale system (POS register), cash handling, greeting Guests
entering and exiting the location, stocking and counting inventory. Cast
Members will be expected to assist Guests with their merchandise selection and
share Resort information. Must be able to use computer register, handle cash,
lift stock/inventory and push/pull up carts and dollies. The position requires
walking or standing in outdoor locations for most of shift.
Ticket Seller
The responsibilities of a
Ticket Seller include operating a computerized ticketing system, informing
Guests about ticket options, cash handling, providing information, answering
questions, handling Guest situations and accommodating special requests. Cast
Members are required to multi-task, answering Guest questions while processing
transactions on computer. Memorization of multiple types of media needed.
Strong communication and listening skills are also necessary. Strong computer
skills and cash handling or comparable experience are required.
Ticket Taker
Ticket Takers are the first
contact for all Disneyland Resort Guests as they enter our Parks.
Responsibilities include greeting Guests at the turnstiles, processing Guest
ticket media, checking Guest bags before they enter our Parks, performing crowd
control and maintaining exemplary Guest service. Ticket Takers constantly work
outdoors, stand for long periods of time and may lift, push, and pull up to 50
lbs.
