Frequently Asked Questions


Who do I contact if I have a question or concern about closed-captioned episodes on Disney Channel, Disney XD, Disney Junior, or Disney.com websites or apps?

If you have questions or concerns about closed-captioned episodes on any of the Disney TV networks, network websites or apps, or Disney.com websites or apps please send an email to closedcaption@disneychannel.com and we will address your concern. Alternately, you can call 877-466-6669 with any questions.

Please provide the following information which will assist us in addressing and responding to your concern:
  1. The name of the program and episode
  2. Was this episode on-air , online or in an app?
  3. If on-air, which network were you watching when the problem occurred, and who is your television provider?
  4. If online, which website were you on when the problem occurred?
  5. If on an app, which app were you using when the problem occurred?
  6. A brief description of the problem you encountered
  7. The date/time when the problem occurred
  8. Your contact information



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