Frequently Asked Questions
I tried to sample a music clip or watch a music video, but I received an error message and then the file stops streaming. What's wrong?
There are many reasons for getting error messages, including typos, timeouts, or download interruptions. First, check your spelling, and then press your Enter or Return key to try again to reach the URL (or "Uniform Resource Locator," which translates to the I.P. aka "Internet Protocol" address of an Internet page). If you get a "Document contains no data" error message, there may be a mistake in the link or a problem with the program that generates the page. Try reloading or refreshing the page. A "timeout" message happens when your browser is waiting for a page to be sent from a server and the server has not responded in a specified amount of time. This occurs if the site is very busy or your service provider is having problems. It can also be caused by your modem becoming disconnected. Check to see if your modem is connected. If the problem persists, contact your service provider. A "transfer interrupted" message means that your browser didn't receive all the information (text, graphics, etc.) needed to "create," or build, the page. Try clicking your browser's Refresh or Reload button, and let the entire page appear before clicking on a link. If a "server error" message appears, that means the problem is on our end (the server is the computer where Disney.com is stored), and you can rest assured that we're aware of the problem and are working on it. Server problems are usually fixed in a matter of minutes. For up-to-date information on common error messages generated during music downloads, visit the Real Player Customer Support Page.
Related Questions:
There are many reasons for getting error messages, including typos, timeouts, or download interruptions. First, check your spelling, and then press your Enter or Return key to try again to reach the URL (or "Uniform Resource Locator," which translates to the I.P. aka "Internet Protocol" address of an Internet page). If you get a "Document contains no data" error message, there may be a mistake in the link or a problem with the program that generates the page. Try reloading or refreshing the page. A "timeout" message happens when your browser is waiting for a page to be sent from a server and the server has not responded in a specified amount of time. This occurs if the site is very busy or your service provider is having problems. It can also be caused by your modem becoming disconnected. Check to see if your modem is connected. If the problem persists, contact your service provider. A "transfer interrupted" message means that your browser didn't receive all the information (text, graphics, etc.) needed to "create," or build, the page. Try clicking your browser's Refresh or Reload button, and let the entire page appear before clicking on a link. If a "server error" message appears, that means the problem is on our end (the server is the computer where Disney.com is stored), and you can rest assured that we're aware of the problem and are working on it. Server problems are usually fixed in a matter of minutes. For up-to-date information on common error messages generated during music downloads, visit the Real Player Customer Support Page.
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