Frequently Asked Questions
Disney Movie Club
Where can I learn more about the Disney Movie Club?
Disney Movie Rewards
Where can I learn more about Disney Movie Rewards?
Walt Disney Pictures
Where can I find information on some of your older films, not currently in theaters?
How can I find out where and when one of your films is playing in my area?
Some of the areas of your Web site seem incomplete. Why is that?
How can I find cast lists and other credits if they're not on your site?
Where can I purchase soundtracks from your films?
How do I know if one of your films is appropriate for my young child?
Why do you make PG films?
I had a problem with my local theater (with ticket prices, seating, concession sales, etc.) when I went to see one of your movies and they said it was due to a Disney policy. What happened?
The factual details in some of your films seem inaccurate. Why make them that way?
Can I have the latest news about your films sent to me automatically?
I am a member of the press. Where can I find press release materials?
How can I write to one of the performers in your films?
I would like to be an actor in one of your films. How do I audition?
How can I write to Walt Disney Pictures? What is your street address?
How do I find information about a movie released under one of your other film banners?
Disney DVD and Blu-Ray (TM)
Where can I get the latest news about Disney DVD and Blu-ray DVD™ releases?
Where can I buy Disney DVD and Blu-ray DVD™ titles?
How do I purchase DVD or Blu-ray™ titles?
Why aren't more of your older films available?
Where can I find information about your international releases?
I'd like to upgrade my DVD collection to Blu-ray™. Do you have any offers or promotions to help me do this?
What do I do if my Disney DVD/Blu-ray™ is not working properly?
I purchased a Disney DVD/Blu-ray™ that was supposed to contain inserts in the packaging, but the inserts were absent. How can I get them?
What do I do if my DisneyFile Digital Copy is not working properly?
What can I do if the DisneyFile Digital Copy codesheet is missing from my DVD or Blu-ray™?
How do I take care of my Disney DVD to keep it from being damaged?
What can I do if I damage one of my Disney DVD or Blu-ray™ discs?
How can I write to Walt Disney Studios Home Entertainment? What is your street address?
Where can I find information about the Baby Einstein DVD Guarantee Program?
I am a retailer/store owner and would like to carry Disney titles. How can I order?
El Capitan Theatre
What is the El Capitan Theatre?
How can I find out what's playing at the El Capitan Theatre?
How can I find out what live events are taking place at the El Capitan Theatre?
How can I purchase tickets for the El Capitan Theatre?
Are will-call tickets available?
When I tried to purchase tickets online, your site told me to choose a movie before selecting a date but I had already chosen a movie. What's wrong?
I am interested in renting out the El Capitan Theatre for a special event.
How do I get to the El Capitan Theatre?
Can I reserve seating at the El Capitan Theatre?
Do you have special access and seating for Guests with disabilities?
Are assistive listening devices available for those who need them?
Disney Junior Games
Disney Junior Videos
Characters & Stars
Mickey Mouse and Friends
Blu-ray™ and On DVD
Disney Movie Rewards
Disney On Broadway
Disney On Ice
Disney Digital Books
Book An Author
Shop by Character
Shop Personalized Gifts
Parks and Travel
Walt Disney World Resort
Muppets Most Wanted
Saving Mr. Banks
Disney Gift Card
Disney Visa® Card
Help & Guest Services