Frequently Asked Questions
What is the Acrobat Reader and why do I need it?
Where can I download the Acrobat Reader?
I have downloaded one of your maps as a PDF file, but my system cannot open it.
Why should I download a new version of my browser?
How can I speed up my browser?
Does your site only work with certain browser types?
Where can I find additional technical support for my browser?
What is the Flash Player and why do I need it?
Where can I download the Flash Player?
Where can I find additional technical support for the Flash Player?
What is the QuickTime Player and why do I need it?
Can I use another player to view your clips instead?
Nothing happens when I try to download a clip. What's wrong?
I tried to download a clip, but the downloading process quit in the middle. What's wrong?
I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
Unity Web Player
What is the Unity Web Player and why do I need it?
Where can I download the Unity Web Player?
Where can I find additional technical support for the player?
What does Upload Content mean?
What does Post to Message boards mean?
What are Disney Public Forums?
What is the difference between Disney community features and Disney Public Forums?
Why do I need a parent to access certain Disney community features, such as Disney Public Forums?
Do Parental Controls only govern children?
How do I manage my child's or teen's access to community features on Disney.com?
Is there a bad word filter for Disney chat?
Can I set my child's level of permissions for Disney.com community features?
How do I register for a Disney account?
How do I update my newsletter preferences?
How do I unsubscribe from your newsletters?
How do I register my child for an account?
I am registered, but I can't log in. I receive an error message indicating that my Account ID and password are invalid?
I can't register. Every Account ID that I choose is unavailable?
I can't register. I don't live in the U.S. or Canada?
I can't register. When I click to submit, the form goes back to the top of the registration page?
I can't register. It says to correct the errors, but I don't see any?
What is the difference between an Account ID and a D-Name?
What are the benefits of registering?
Can my D-Name be the same as my Account ID?
What happens after I submit my D-Name for approval?
How long will it take to have my D-Name approved?
What happens if my D-Name is not approved?
How will I be notified about my D-Name approval?
Can I change my D-Name after it is approved?
How do I get access to Parental Controls?
What do Parental Controls govern?
What is a Parental Authority?
How do I log in once I have registered?
Can Family Accounts have multiple Parental Authorities?
How do I become a Parental Authority?
What if I've forgotten my Account ID or password?
I used to log in with a Member Name, Account Name or e-mail address. Do I have an Account ID?
How do I change my registration information
How do I change my Account ID?
I would like to update my e-mail address?
How do I make Disney.com my homepage?
Why did you change the Disney.com home page?
Why is there an advertisement on the page?
How do I find my favorite characters or stars?
Where are the video player controls?
Some videos don't start playing automatically. How can I make them play?
How do I view videos in full screen?
How do I adjust the volume or turn off the sound completely?
How can I contact someone to ask a question?
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