Frequently Asked Questions
What is the Acrobat Reader and why do I need it?
Where can I download the Acrobat Reader?
I have downloaded one of your maps as a PDF file, but my system cannot open it.
Why should I download a new version of my browser?
How can I speed up my browser?
Does your site only work with certain browser types?
Where can I find additional technical support for my browser?
What is the Flash Player and why do I need it?
Where can I download the Flash Player?
Where can I find additional technical support for the Flash Player?
What is the QuickTime Player and why do I need it?
Can I use another player to view your clips instead?
Nothing happens when I try to download a clip. What's wrong?
I tried to download a clip, but the downloading process quit in the middle. What's wrong?
I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
Unity Web Player
What is the Unity Web Player and why do I need it?
Where can I download the Unity Web Player?
Where can I find additional technical support for the player?
What community features are available on Disney.com?
What does Upload Content mean?
What does Post to Message boards mean?
How can I find out more about my account on hold?
What are Disney Public Forums?
What is the difference between Disney community features and Disney Public Forums?
Why do I need a parent to access certain Disney community features, such as Disney Public Forums?
Do Parental Controls only govern children?
How do I manage my child's or teen's access to community features on Disney.com?
What are Disney's different levels of chat?
What is SpeedChat?
What is SpeedChat Plus?
How do I use SpeedChat or SpeedChat Plus?
How do I use the Friends list?
How do I delete friends from my Friends list?
Is there a bad word filter for Disney chat?
Can I set my child's level of permissions for Disney.com community features?
How do I register for a Disney account?
I would like to delete my account?
I would like to update my newsletter preferences?
I would like to unsubscribe from your newsletters?
I would like to register my child for an account?
I am registered, but I can't log in. I receive an error message indicating that my Account ID and password are invalid?
I can't register. Every Account ID that I choose is unavailable?
I can't register. I don't live in the U.S. or Canada?
I can't register. When I click to submit, the form goes back to the top of the registration page?
I can't register. It says to correct the errors, but I don't see any?
What is the difference between an Account ID and a D-Name?
What are the benefits of registering?
Can my D-Name be the same as my Account ID?
What happens after I submit my D-Name for approval?
How long will it take to have my D-Name approved?
What happens if my D-Name is not approved?
How will I be notified about my D-Name approval?
Can I change my D-Name after it is approved?
How do I get access to Parental Controls?
What do Parental Controls govern?
What is a Parental Authority?
How do I log in once I have registered?
Can Family Accounts have multiple Parental Authorities?
How do I become a Parental Authority?
What if I've forgotten my Account ID or password?
I used to log in with a Member Name, Account Name or e-mail address. Do I have an Account ID?
How do I change my registration information
How do I change my Account ID?
How do I advertise on your Web site? What are your rates?
I would like to update my e-mail address?
How do I make Disney.com my homepage?
Why did you change the Disney.com home page?
What happened to the links to Preschool, Family, and Fans?
Why is there an advertisement on the page?
How do I find my favorite characters or stars?
The top half of the page is blank. Why isn't anything showing up?
Where are the video player controls?
Some videos don't start playing automatically. How can I make them play?
How do I view videos in full screen?
How do I adjust the volume or turn off the sound completely?
How can I contact someone to ask a question?
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