Frequently Asked Questions


Entertainment

Videos

  1. Where can I view online music videos, Disney Channel episodes, and Disney movie trailers?
  2. Why can't I watch online videos from a country outside the US?
  3. You had an episode from a Disney Channel program online last week, but now it's gone. Why?
  4. I saw a clip/episode on your online video portal and want to find it on DVD. Where would I do that?
  5. Who do I contact if I have a question or concern about closed-captioned episodes on Disney Channel, Disney XD, Disney Junior, or Disney.com websites or apps?

Create

  1. How do I save my creations?
  2. How do I share my creations?
  3. How can my friends find the creations I share?
  4. Why didn't my creation get approved for sharing?
  5. How do I earn D-points on CREATE?
  6. How do I earn Stars?
  7. How do you choose which creations to feature in "Shared by Others?"
  8. How can I improve my creation's standing in the "Shared by Others" list?
  9. How can I comment on other Guests' creations?
  10. What else can I do on CREATE?

My Disney

  1. Where did My Page go?
  2. What is My Disney?
  3. How do I see more posts in the blog?
  4. Is My Disney private?
  5. Can I have a public profile on My Disney?
  6. Where did the Feedback panel go?
  7. Where did chat go on Disney.com?
  8. Will everyone see my gender and age if I enter it in the shout outs?
  9. Can I send a shout out without giving you my gender and age?
  10. How do I customize the My Disney section of Disney.com?
  11. What are My Favorites?
  12. What does Customize mean on My Disney?
  13. How do I add something to My Favorites?
  14. How do I add something to my Favorites Hub?
  15. How do I save my selection in the Customization window?
  16. How do I log in on My Disney?
  17. How do I log out on My Disney?
  18. How do I collect D-Points?
  19. Can I change my screen name?
  20. How often will the My Disney blog update?
  21. How do I find out what's new on My Disney?
  22. What does Upload Content mean?
  23. Can I use music that is not on the video upload page? Do I have to use the music it says on the site?
  24. Are there any rules or tips for filming a video?
  25. Will my video be seen outside of Disney.com?
  26. Do I get anything for submitting a video?
  27. Is someone reviewing the videos before they get chosen?

Movies

    Disney Movie Club

    1. Where can I learn more about the Disney Movie Club?

    Disney Movie Rewards

    1. Where can I learn more about Disney Movie Rewards?

    Walt Disney Pictures

    1. Where can I find information on some of your older films, not currently in theaters?
    2. How can I find out where and when one of your films is playing in my area?
    3. Some of the areas of your Web site seem incomplete. Why is that?
    4. How can I find cast lists and other credits if they're not on your site?
    5. Where can I purchase soundtracks from your films?
    6. How do I know if one of your films is appropriate for my young child?
    7. Why do you make PG films?
    8. I had a problem with my local theater (with ticket prices, seating, concession sales, etc.) when I went to see one of your movies and they said it was due to a Disney policy. What happened?
    9. The factual details in some of your films seem inaccurate. Why make them that way?
    10. Can I have the latest news about your films sent to me automatically?
    11. I am a member of the press. Where can I find press release materials?
    12. How can I write to one of the performers in your films?
    13. I would like to be an actor in one of your films. How do I audition?
    14. How can I write to Walt Disney Pictures? What is your street address?
    15. How do I find information about a movie released under one of your other film banners?

    Disney DVD and Blu-Ray (TM)

    1. Where can I get the latest news about Disney DVD and Blu-ray DVD™ releases?
    2. Where can I buy Disney DVD and Blu-ray DVD™ titles?
    3. How do I purchase DVD or Blu-ray™ titles?
    4. Why aren't more of your older films available?
    5. Where can I find information about your international releases?
    6. I'd like to upgrade my DVD collection to Blu-ray™. Do you have any offers or promotions to help me do this?
    7. What do I do if my Disney DVD/Blu-ray™ is not working properly?
    8. I purchased a Disney DVD/Blu-ray™ that was supposed to contain inserts in the packaging, but the inserts were absent. How can I get them?
    9. What do I do if my DisneyFile Digital Copy is not working properly?
    10. What can I do if the DisneyFile Digital Copy codesheet is missing from my DVD or Blu-ray™?
    11. How do I take care of my Disney DVD to keep it from being damaged?
    12. What can I do if I damage one of my Disney DVD or Blu-ray™ discs?
    13. How can I write to Walt Disney Studios Home Entertainment? What is your street address?
    14. Where can I find information about the Baby Einstein DVD Guarantee Program?
    15. I am a retailer/store owner and would like to carry Disney titles. How can I order?

    El Capitan Theatre

    1. What is the El Capitan Theatre?
    2. How can I find out what's playing at the El Capitan Theatre?
    3. How can I find out what live events are taking place at the El Capitan Theatre?
    4. How can I purchase tickets for the El Capitan Theatre?
    5. Are will-call tickets available?
    6. When I tried to purchase tickets online, your site told me to choose a movie before selecting a date but I had already chosen a movie. What's wrong?
    7. I am interested in renting out the El Capitan Theatre for a special event.
    8. How do I get to the El Capitan Theatre?
    9. Can I reserve seating at the El Capitan Theatre?
    10. Do you have special access and seating for Guests with disabilities?
    11. Are assistive listening devices available for those who need them?

    Disney Movies Online

    1. What is Disney Movies Online?

TV

    Disney Channel

    1. How do I find out what time a show is on?
    2. How do I find out what time a music video will be shown?
    3. How do I write to one of the cast members on your shows?
    4. How do I attend a taping of one of your shows?
    5. How can I purchase a script from one of your shows?
    6. How do I audition to be on one of your shows?
    7. How do I audition for the "Mickey Mouse Club"?
    8. I have a great idea for a new show. How do I send it to you?
    9. Can I purchase a copy of one of your original movies?
    10. Why do your shows carry ratings?
    11. My cable provider does not carry Disney Channel. How can I get it added?
    12. My cable provider charges me for Disney Channel as a premium channel. How do I get it reduced?
    13. I am interested in advertising my business on your network. Whom do I contact?
    14. I am experiencing transmission difficulties receiving Disney Channel. What can I do?
    15. Why do you schedule programs only for Eastern Time zones?
    16. Why does your schedule sometimes indicate that a particular show is going to air, but then a different program is shown instead?
    17. I found the content in one of your recently aired programs objectionable. To whom should I report this?
    18. How do I contact Disney Channel regarding programming suggestions or concerns?
    19. Who do I contact if I have a question or concern about closed-captioned episodes on Disney Channel, Disney XD, Disney Junior, or Disney.com websites or apps?

    Disney XD

    1. What is Disney XD?
    2. How do I find out when a show is on?
    3. How do I order Disney XD?
    4. What kind of computer do I need to access DisneyXD.com, anyway?
    5. I'm trying to watch a video and it won't load. What should I do?
    6. Why can't I hear anything? Is something wrong with the volume?

Music

    Music Downloads

    1. Can I shop for music on your site?
    2. How can I sample music clip or watch a music video?
    3. What is Adobe Flash Player?
    4. How can I sample music clip or watch a music video?
    5. Nothing happens when I try to stream music. What's wrong?
    6. I tried to sample a music clip or watch a music video but the process quits in the middle. What's wrong?
    7. I tried to sample a music clip or watch a music video, but I received an error message and then the file stops streaming. What's wrong?
    8. I can't hear any sound when I click the "Play" button on my player. What's wrong?
    9. Where can I find additional support for Adobe Flash Player?
    10. Where can I find additional support for the Real Player?

    Radio Disney

    1. Where can I learn more about Radio Disney?

    Walt Disney Records

    1. How can I find out which titles you have available? Where can I buy one of your albums?
    2. Where can I purchase read-along or sing-along albums?
    3. I saw an album in a store at one of your Theme Parks and would now like to purchase it. How can I?
    4. I would like to purchase an out-of-print title. Can I do it through you?
    5. How can I purchase a soundtrack from one of your classic films?
    6. Can I hear samples of your music or music videos online?
    7. Can you send me the lyrics or sheet music from one of your albums or shows?
    8. Can I write to my favorite recording artist through you?
    9. I have an older Disney album no longer in release. Can you tell me how much it is worth?
    10. I am experiencing technical difficulties playing one of your CDs in my computer.
    11. I would like to become a singer. How do you choose your singers? Can I send you a demo tape?
    12. How do I find information about an album released under one of your other record labels?
    13. Can I have the latest news about your albums sent to me automatically?

Characters

    101 Dalmatians

    1. What are the names of all 101 dalmatians?

    Alice in Wonderland

    1. In "Alice in Wonderland," what does 10/6 mean on the Mad Hatter's top hat?

    The Aristocats

    1. What are the names of the kittens in "The Aristocats"?

    Bambi

    1. What is the name of Thumper's girlfriend in "Bambi"?

    Beauty and the Beast

    1. What is Beast's real name in "Beauty and the Beast"?

    Cinderella

    1. What are the names of Cinderella's stepmother and stepsisters?
    2. What is the name of the Prince in "Cinderella"?
    3. What are the names of the mice in "Cinderella"?

    The Little Mermaid

    1. Is Sebastian from "The Little Mermaid" a crab or a lobster?

    Mary Poppins

    1. What is the correct spelling of that dizzyingly long word and song title from "Mary Poppins"?

    Mickey and Friends

    1. When did Mickey Mouse debut? When is his birthday?
    2. Who does the voice of Mickey Mouse?
    3. What are the names of Mickey Mouse's nephews?
    4. When is Donald Duck's birthday? When did he debut?
    5. Who does the voice for Donald Duck?
    6. What are the names of Donald Duck's nephews? Who was their mother?
    7. What is Donald Duck's middle name?
    8. Why does Donald Duck wear a towel when getting out of the shower when he usually doesn't even wear pants?
    9. Where can I find a complete list of birthdays for your characters, like Goofy, Pluto, Daisy Duck, etc?
    10. What is Goofy? When did he debut?
    11. Who does the voice of Goofy?
    12. Who was the mother of Goofy's son Max?
    13. Was Pluto originally called by another name? When did he debut? What kind of a dog is he?
    14. When did Minnie Mouse debut? When is her birthday?
    15. Who does the voice of Minnie Mouse?
    16. What are the names of Minnie Mouse's nieces?
    17. When did Daisy Duck debut?
    18. What are the names of Daisy Duck's nieces?
    19. Who is Mortimer Mouse?
    20. Who is Topolino?

    Pete's Dragon

    1. Where is the lighthouse from "Pete's Dragon" located?

    Sleeping Beauty

    1. What is the Sleeping Beauty's real name? What is the name of the Prince in "Sleeping Beauty"?
    2. What are the names of the four fairies in "Sleeping Beauty"?

    Snow White and the Seven Dwarfs

    1. What are the names of the Seven Dwarfs?
    2. What is the name of the Prince in "Snow White and the Seven Dwarfs"? What is the name of the Queen?

    Winnie the Pooh

    1. What is Winnie the Pooh's birthday?
    2. Who does the voice of Winnie the Pooh?
    3. There's a sign on Winnie the Pooh's house reading "Mr. Sanders." Who is Mr. Sanders?
    4. What kind of animal is Piglet? Is Piglet a boy or a girl?

Fans

    D23

    1. What is D23?
    2. How did D23 get its name?
    3. How do I become a member of D23?

    Disney Archives (Trivia)

    1. Where can I find information on Disney characters, films, and history?
    2. How do I locate Disney collectibles for purchase, or how can I find more information on the history or value of Disney merchandise I already have?
    3. Who is Carl Barks?
    4. What are the names of the nine animators dubbed "The Nine Old Men"?

    Disney Fans Insider

    1. What is Disney Fans Insider?
    2. What about the Disney Insider that you send by regular mail?
    3. I receive the Disney Insider newsletter by regular mail. How do I update my mailing address?

    Disney Fans Extras

    1. Where can I download Wallpaper from your site?
    2. Where can I download Disney icons?
    3. I have a question about some Disney icons that I downloaded from a non-Disney.com Web site
    4. When will you add new wallpaper to Disney Fans Extras?
    5. I am a PC user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
    6. I am a Mac user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
    7. I previously downloaded wallpaper from your site and want to download it again, but I can no longer find it on your site. How can I get a new copy? Can you e-mail it to me?
    8. I have a question about some Disney wallpaper that I downloaded from a non-Disney.com Web site?

    Disney Legends

    1. What are the Disney Legends?
    2. Where can I find a list of honorees who have been awarded the status of Disney Legends?
    3. When I saw the subject line "Disney Legends," I thought I would find information regarding legends, myths, and rumors I've heard about Disney?

    Fan Mail

    1. How can I write to a particular actor or singer?

    The Walt Disney Family Museum

    1. What is The Walt Disney Family Museum?

    The Walt Disney Studio History

    1. Where can I find information on the history of The Walt Disney Studio?
    2. When was the company founded?
    3. What was the first Disney film produced at the Studio?
    4. When did the Studio move to its current location?
    5. What resources do you recommend to someone interested in the history of the Walt Disney Studio?

Books

    Disney Publishing - Books

    1. Where can I find a list of available Disney book titles? How can I search for a particular title?
    2. I have searched your site for a particular title and can't find it. Where can I find the Disney book I would like to purchase?
    3. Are Disney books available in languages other than English?
    4. I would like to purchase a Disney book that is an old title or out of print. Where can I find it?
    5. I collect Disney books and would like to know if there is a value guide for old and out-of-print Disney books?
    6. I'm searching for the Disney Mouseworks Classic Storybook Collection and I can't find them in any bookstores. Please help me locate these books?
    7. How do I replace a Disney book that has errors, misprinting, or damage?
    8. I am a Disney Book Club member and have a question about my account?
    9. I have received Disney Book Club titles from Grolier Books without having requested them.
    10. I have a question about a Disney Read-Along or Sing-Along CD or cassette?
    11. I would like to submit a manuscript to Disney Publishing or its subsidiaries. What are the procedures for submission?

    Disney Digital Books

    1. What are Disney Digital Books?

Disney Connection

  1. What is Disney Connection?
  2. Can anyone access Disney Connection?
  3. For whom is Disney Connection intended?
  4. Where can I learn more about Disney Connection?