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Disney Preschool Time Online has closed its doors. Please read below for more information about your membership.

 


Technical Support Questions



 

  • MAC GUESTS ONLY: How do I uninstall Disney Preschool Time Online in OS X?

     

    To completely uninstall Disney Preschool Time Online from computer you need to remove the following files. Please follow all of the instructions below:

    1. Open the Mac Finder.
    2. Select your Home Directory -> Library Folder -> Application Support folder.
    3. Select the Disney Preschool Time Online folder and drag to your Trash.

     

  • I have the old version of Preschool Time Online on my computer. How do I uninstall it?

     

    WINDOWS GUESTS ONLY:
    To completely uninstall the old version of Preschool Time Online from your PC, please follow the instructions below:

    1. Go to Start Menu > Programs > Preschool Time
    2. Click "Uninstall Playhouse Disney"
    3. Follow command prompts to complete uninstallation process.

    MAC GUESTS ONLY:
    To completely uninstall the old version of Preschool Time Online from your computer, please follow the instructions below:
    1. Select your HD -> Library -> Application Support -> DigStream folder and drag to your Trash.
    2. Select your HD -> Library -> Application Support -> Disney and drag to your Trash.
    3. Select your HD -> Library -> Application Support -> DisneyPlayhouseOnline and drag to your Trash.
    4. Select your HD -> Library -> Internet Plug-Ins -> DisneyPluginLoader.plugin folder and drag to your Trash.
    5. Select your HD -> Library -> Internet Plug-Ins -> DisneyPluginLoader.plugin folder PlayhouseDisneyDownloaderPlugin.bundle and drag to your Trash.
    6. Select your User Profile -> Library -> Application Support -> DisneyPlayhouseOnline folder and drag to your Trash.
    7. Select your User Profile (under places) -> Library -> Preferences -> com.go.playhouse.PlayhouseDisneyDownloader.plist and drag to your Trash.
    8. Once all the files are in the trash, delete the trash can. If the trash cannot be completely deleted, make sure that you have quit Safari and retry.