FAQs

How do I vote?

Voting will open at the end of the Make Your Mark: Shake It Up Dance Off on October 19th 2012! There are three ways for you to vote:

(1) toll-free; (2) text voting (SMS); and (3) online at disneychannel.com/danceoff

Toll-free Voting: Dial the toll-free phone number assigned to the contestant you like the most! Only your first 5 votes per originating phone number will be counted, even if you call more than 5 times.

To vote for DJ's Mix, dial 1 855 SHAKE 01 / 1 855 742 5301
To vote for Starley and Chris, dial 1 855 SHAKE 02 / 1 855 742 5302
To vote for Team Identity, dial 1 855 SHAKE 03 / 1 855 742 5303

Numbers will be assigned based on announcement order (e.g. first to be announced as a finalist gets 01, second gets 02 etc). Toll Free voting will open at the end of the show and will stay open for at least 2 hours.

Text Voting: Each finalist will be assigned a number that will appear on screen alongside the short code "DISNEY" (347639). Simply text the number of your favorite finalist to cast your vote. You may vote up to 5 times by text:

To vote for DJ's Mix, text zero one (01) to DISNEY (347639)
To vote for Starley and Chris, text zero two (02) to DISNEY (347639)
To vote for Team Identity, text zero three (03) to DISNEY (347639)

Numbers will be assigned based on announcement order (e.g. first to be announced gets 01, second gets 02 etc.).

Online Voting: You can also vote online at disneychannel.com/danceoff. You may vote up to 5 times online.

To vote online, you need to be REGISTERED to VOTE for your favorite!
Not registered yet? Go to disneychannel.com/danceoff to sign up!

Voting opens at the end of the show and you will have at least two hours to vote!
You can vote up to 5 times by phone, 5 times by SMS text, AND 5 times online.

Who can vote?

People of all ages can cast their votes for Make Your Mark: Shake It Up Dance Off! Kids, remember to get your parent's permission first.

Voting is open to anyone calling from a phone with an area code from within the 50 US States including Washington DC.

As a registered member of Disney.com, you can vote online by logging on to disneychannel.com/danceoff during the Voting Period, logging in with your member name and password and following the instructions.

If you are not a registered member, you may become a member for free by visiting the Website and registering by providing the requested information on the Registration Form through the link on the site: "Sign Up." After you become a member, you can vote online at disneychannel.com/danceoff. If you are under the age of 13, an email will be sent to your parent or legal guardian notifying him/her of your registration.

You can vote via SMS if you have a text messaging two-way capable phone and digital and SMS service in order to vote using the text messaging method. Text messaging may not be available in all areas. If you are under the age of 18, you must have the permission of your parent or legal guardian to vote via SMS Vote.

When can I vote?

Voting will stay open for at least 2 hours after the Make Your Mark: Shake It Up Dance Off performance show. Rules and procedures are subject to change at producer's discretion without notice. Outside the designated voting time, your vote will not be counted.

How much does it cost to vote?

Toll-Free Voting: Telephone calls to Make Your Mark: Shake It Up Dance Off voting lines are toll-free from landlines. If you use a wireless phone to call the voting lines, airtime and applicable roaming and long distance charges may apply. Make sure to check with your parent or guardian first! Contact your cell phone service provider if you want to know how much you will be charged if calling the toll-free lines.
Text Voting: If you vote via text, the cost of voting varies depending on your wireless text messaging package. You will be charged for each message sent from and received by your wireless device, regardless of delivery and including invalid votes cast outside of the specified time period.
Online Voting: Online Voting is free except for your standard internet access charges or data charges if you are using a web browser on your mobile device.

I couldn't get through to the lines or all I get is a busy signal when I call -- why?

Be patient! Although the telephone system is designed to handle large volumes of calls there may be times (especially just after the show) when it will not be able to handle every call due to the volume and you will hear a busy signal or operator fault message. If you are calling during the valid voting window but can't get through to cast your vote, try again, and dial carefully.

If you hear the busy signal, it could also mean you are calling outside of the voting window. When your voting window closes, lines will switch from a 'thank you for voting' message to a busy signal.

How many times can I vote?

Online votes are limited to five (5) per person/email address.
SMS votes are limited to five (5) per cell phone number.
Toll-Free phone votes are limited to five (5) per person per phone line.

How do I know my vote has been counted?

Toll-Free Voting: If you are calling to cast your vote, your vote will count if you hear the "thanks for voting" message.
Text Voting: If you are voting by the text, your vote(s) will count if you receive a "thanks for voting" confirmation message per Contestant voted for. You will receive only one "thanks for voting" text confirmation message for each Contestant you vote for during a voting period, regardless of how many times you vote. Your text vote was not sent successfully if your handset reads 'message not sent.'
Online Voting: If you are voting online at disneychannel.com/danceoff, you will receive a "thanks for voting" confirmation message page after each vote. If you vote online, only your first five votes will count. After your fifth vote, no further votes will count for that performance show even though you will continue to see the "thanks for voting" page.

What will I hear if I call the toll-free numbers?

Outside of the valid vote window you will hear a busy signal and your vote will not count. At the end of the show voting begins and phone lines will be opened. During the valid vote window you will hear a pre-recorded message thanking you for voting. The same message will play out on all contestants numbers. When the window closes, no more votes will be accepted and toll-free lines will play out a busy signal.

How many times can I vote via toll free phone, and can people power dial or unfairly influence the outcome?

You can vote up to 5 times per originating phone number. If you keep calling you will still hear a 'thanks for voting' message but your votes will NOT count. Don't worry! We will have in place monitoring procedures designed to prevent individuals from unfairly influencing the outcome of the voting by generating significant blocks of votes using technical enhancements. The producers reserve the right to remove any identified 'power dialing' votes.

Can I send multiple text votes in a single message?

You can text in a vote up to five times. If you do not receive a "thanks for voting" confirmation message (one per contestant you vote for) then your vote will not count and you should try again.

What happens to my personal information when I vote online?

When you vote online on disneychannel.com/danceoff, you will be asked to share some basic information for vote verification purposes.

Please refer to Disney Channel's privacy policy at disneychannel.com for more information.

How do I find out the results?

The results of the vote will be revealed on Sunday, October 21st, 2012 at 8:00pm ET/PT so tune in to see who won!