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When
should I make my Disney Vacation Club Resort reservations?
The Member Services phones
can be quite busy. Are there other ways for me to make my vacation
reservations?
Can I make requests via fax and
email?
Are there some requests that
should not be sent by fax or email?
What impact would late payments
have on my reservations, or my ability to use Vacation Points?
What do my annual dues pay for?
When are my annual dues due and
how will I know how much to pay?
Is there any way to secure travel
insurance for my trip?
How is room availability determined
at Disney Vacation Club Resorts?
What can I do if there is no availability
when I call to make my reservations?
Is there a penalty for changing
a confirmed reservation?
What's
the easiest way to understand the Vacation Points system?
How does my Use Year affect my
banking schedule?
Why can't I book and travel on a
Member Getaways vacation in the last 60 days of my Use Year?
How many Vacation Points
can I borrow?
We're enjoying our Disney
Vacation Club Membership so much, we'd like to add on to our
Membership. Is that possible?
Q: When should
I make my Disney Vacation Club Resort reservations?
A: Your booking window gives you up to 11 months in advance
of your check-out date at your Home Resort, and 7 months in advance
of your check-out date at all other Disney Vacation Club
Resorts. Please keep in mind: Reservations are made on a first-come,
first-served basis, so make your reservations as far in advance
as possible. Give yourself some flexibility, and keep alternate
dates and accommodations in mind.
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Q: The Member Services phones can be quite
busy. Are there other ways for me to make my vacation reservations?
A: Absolutely! You can submit your
Disney Vacation Club Resort vacation request by visiting
Plan
Your Vacation and selecting reservation request.
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Q: Can I make requests via fax and email?
A: Yes, you can. You can use the Member
Services fax and email to:
- Bank Vacation Points
- Change the number of guests in your party
- Request a grocery order form for Disney
Vacation Club Resorts. Visit Plan
Your Vacation and select grocery
lists to print out a faxable form
- Change your address or phone number
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Q: Are there some requests that should
not be sent by fax or email?
A: Yes, there are. Fax and email are
not suited for:
- Member Getaways options such as
exchanges, cruises, safaris, etc., which require you to have more
of a dialogue with Member Services
- Priority seating requests for any dining
reservations at the Walt Disney World® Resort
- Airline and car rental reservations
- Credit card transactions
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Q: What impact would late payments have
on my reservations,
or my ability to use Vacation Points?
A: Late payments could impact your
ability to make reservations, and to bank and borrow Vacation Points.
Any payment that is overdue, including but not limited to annual
dues, loans (if applicable), Member Getaways transaction
fees, and balances from Disney Vacation Club Resort stays,
prohibits banking and borrowing of Vacation Points.
In addition, being more than 90 days past
due on your annual dues will cause a suspension of all activities,
including the cancellation of any existing reservations. So take
note—to make the best use of your Membership, be sure to keep
your account up-to-date!
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Q: What do my annual dues pay for?
A: Your dues are put toward a number
of vital interests, including:
- Operating expenses, like housekeeping,
transportation (if applicable), front-desk services, maintenance,
utilities, and more
- Administrative expenses, like management
and reservation services, insurance, taxes, some Member mailings,
and more
- Refurbishment expenses, like updating
and maintaining interiors, exteriors, common areas, and more.
In short, your annual dues help keep Disney
Vacation Club running smoothly—and Disney Vacation
Club Resorts looking great!
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Q: When are my annual dues due and how
will I know how much to pay?
A: Annual dues are due January 15.
They are calculated based on the calendar year, not your Use Year.
The amount you pay in annual dues is determined by your ownership
interest. You will receive a proposed budget every year for the
following year, and an annual dues statement will be mailed to you
after the annual condominium meetings and before the end of the
year. Payment may be made either in one lump sum, or in monthly
installments—a very popular option for our Members. (The monthly
payment option is only available on a direct debit basis from a
U.S. bank account.)
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Q: Is there any way to secure travel insurance
for my trip?
A: Yes. TRAVEL
GUARD® International has designed a travel insurance package
for Disney Vacation Club Members. For more information, call
(866) 690-6858 and give them reference ID#007004. Members calling
from outside the U.S. please call collect at (715) 345-0505.
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Q: How is room availability determined
at Disney Vacation Club Resorts?
A: Member inventory consists of Vacation
Homes associated with ownership interests purchased by Members and
declared into the resort's condominium association. These are the
Vacation Homes that Members can reserve using their Vacation Points.
Once all Member inventory at a resort is reserved, availability
closes to Vacation Points reservations. See undeclared
inventory for additional information.
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Q: What can I do if there is no availability
when I call to make my reservations?
A: You have two options. First, have
alternate dates, resorts, and accommodations in mind. This way you
have a better chance of securing your plans right away. Second,
if you must secure a specific date and/or accommodation, you may
consider being placed on the wait list. Visit wait
list, for additional details. Keep in mind, though, there is
no guarantee your wait list request will become available, so do
have an alternate plan just in case.
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Q: Is there a penalty for changing a confirmed
reservation?
A: There may be some restrictions.
For example, if you change or cancel a confirmed reservation at
a Disney Vacation Club Resort 1–30 days before your arrival
date, your Vacation Points will be placed in a Holding Account,
which may limit future flexibility. Visit Changing
or Cancelling Your Reservations for additional details. The
best rule: Plan ahead. The earlier you contact us with your revised
schedule, the more opportunity we have to accommodate you.
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Q: What's the easiest way to understand
the Vacation Points system?
A: Actually—once you get to know it—the
Vacation Points system is really quite easy to follow. Vacation
Points represent your ownership interest in a Disney Vacation
Club Resort. You can use them, you can bank them, and you can
borrow them. Vacation Points give you the greatest possible flexibility,
and help you plan the vacation that's just right for you. So read
more about this innovative system, and enjoy the freedom Vacation
Points allow.
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Q: How does my Use Year affect my banking
schedule?
A: Your banking schedule is based
on a specific timetable, which begins with the first month of your
Use Year. Your Use Year—assigned when you purchased an ownership
interest—is listed on your purchase agreement, deed, and Member
card. You receive an annual allotment of Vacation Points at the
start of each Use Year to be used during that Use Year. Once you
have decided when, if, and how you plan to use your Vacation Points,
contact Member Services to bank your remaining eligible Vacation
Points for use next year. The sooner you contact us with your banking
decision, the more flexibility you'll have, and the more Vacation
Points you'll be able to bank into the next Use Year! Visit Banking
Vacation Points for additional information, including banking
deadlines associated with your specific Use Year.
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Q: Why can't I book and travel on a Member
Getaways vacation in the last 60 days of my Use Year?
A: Disney Vacation Club converts
your Vacation Points into rental inventory to pay for your Member
Getaways vacation. We have learned that inventory submitted
within the last 60 days of a Use Year is difficult to fill, so we
have no guarantee of recouping the costs. For additional information,
visit Member Getaways.
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Q: How many Vacation Points can I borrow?
A: You have the ability to borrow
up to 100% of your allotted Vacation Points from your next Use Year
into your current Use Year. Visit Borrowing
Vacation Points for additional information.
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Q: We're enjoying our Disney Vacation
Club Membership so much, we'd like to add on to our Membership.
Is that possible?
A: Absolutely. Your Vacation Club
Guide will be glad to answer any questions you might have, and will
walk you through the process of purchasing an additional ownership
interest. There is a minimum of 25 Vacation Points for cash purchases,
and 50 Vacation Points for financed purchases.
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